What a joke of a company. My wife bought 4 insulated bottles in December, one of them was for our son. The lid fell in our dishwasher and melted. I asked if I could buy a replacement lid and they tell me that someone will be in touch. I call again and they ask for a picture of the melted lid. No one on the first call told me to keep the lid. I'm just trying to buy a lid that holds a name plate. Apparently that is not possible. They said all sales are final. Okay, but do you even offer replacement parts? Like a lid? Crickets. Worthless customer service. My wife wants to buy another bottle altogether just for the stupid lid. Personally, I don't plan to ever buy from this company again.